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You spend so much of your life at work, it makes sense for it to be something that means you and your people will be happy and fulfilled.
Wouldn’t it be great to lead a business that is trusting, transparent and has a positive view of its future, is profitable in the long run and a great place to work.
Being a great business and a great place to work doesn’t happen by chance.
It starts with you understanding where you have come from, taking ownership of where you are now, and sharing your vision of where you want to get to in the future.
Which means your people then choose to play their part and bring your business to life from the ‘bottom up’ too.
Get it right and the pay-offs are huge.
See your productivity rise, new ideas begin to flow and everyone working to their full potential together, like a well oiled machine.
What’s more, your people will always be there for their colleagues, your company and your customers – because they feel like they belong and love what they do.
To engage your people, your leaders and managers must be engaged too.
Deep down nobody wants their work to be boring, so it’s important they know how to keep things interesting, treat your people as individuals and give them scope to develop and grow.
When your leaders fully believe in themselves and where the business is going, they’ll begin to cast the right shadow for their team members to follow, make the right choices and step up to the plate.
Great leaders know that to create a great workplace it’s impossible to be popular all of the time. And know how to hold everyone to account for their actions.
They know how to get their people to focus on doing the right things, not just doing things right.
Businesses that take the time to define their values and live them every day, get to enjoy a culture that puts ‘we’ before ‘me’.
A place where everyone is authentic and real, because they know where they stand, own up to their mistakes and keep the promises they make.
Determine what behaviours and beliefs you value as a company, and have everyone live true to them.
These behaviours and beliefs should be so essential to your core, that you don’t even think of it as culture.
There's a reason our flight attendants appear happier than those at the other airlines.
We take them into account when we make key operating decisions in our company.
I'm not sure our competitors do the same.
If you hire people just because they can do a job, they’ll work for your money.
But if you hire people who believe what you believe, they’ll work for you with blood and sweat and tears.
To win in the marketplace, you must first win in the workplace.
When our clients speak to us about how to be a great place to work, we often discuss these things too.